Frequently Asked Questions

Yes, we offer free tracked shipping on all standard orders, no minimum purchase required.

Orders are dispatched from our fulfillment center within 1–2 business days. Average delivery times are 5–8 business days depending on your location.

As soon as your order ships, an automated confirmation email containing your tracking number and carrier portal link will be sent directly to your inbox.

If your tracking hasn't updated for more than 5 business days, reach out to our team. All shipments are insured, and we will issue a direct replacement or full refund for lost transit packages.

We want you to feel completely confident in your purchase. You can test any Deft Beauty tool for 30 days from the delivery date. If it doesn't meet your expectations, contact us for a hassle-free return.

Simply email support with your order number. Our care team will provide you with a return authorization and return address details within 24 hours.

Once your return is delivered to our facility, inspection takes 1–2 days. Approved refunds are credited back to your original payment method within 3–5 business days.

We replace damaged items immediately. Send a quick photo or video of the issue to customer support, and we will dispatch a brand-new replacement at zero cost.

Yes. 100% of our products, tools, and topical formulations are cruelty-free and never tested on animals.

All active devices come equipped with built-in rechargeable batteries and USB charging cables included in the box.

For electronic items, wipe down contact surfaces with a dry or slightly damp microfiber cloth. Never submerge active charging ports in water. Non-electronic brushes can be rinsed gently with warm water and mild cleanser.

Our skincare and solid bars are designed with clean, minimalist ingredients suitable for most skin types. We recommend reviewing full ingredient panels on each product page or running a patch test prior to initial use.

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All payment gateways utilize 256-bit SSL encryption.

Because our system processes orders quickly, please contact support within 2 hours of purchase if you need to alter an address or item. Once fulfilled, orders follow our standard return procedure.

You can enter promotional discount codes during the checkout phase in the designated field before submitting payment.

Yes. A digital receipt and order itemization are automatically emailed upon order placement, and a physical packing slip is included inside your delivery box.